Covid-19 Statement

Thursday 19th March 2020

United Legal Assistance Limited Statement regarding Covid19 Coronavirus

Adam, Gavin, Pete and all at United Legal Assistance would like to reassure all clients and partners that we are taking every step possible to be responsible during this incredibly unique and difficult situation.

Subsequently, the above action is likely to lead to a delay in some tasks, due to slower systems/internet connections, however, we are keen to stress that the services we provide our clients and partners will continue to take place.

In addition, all of our broker partner managers have been instructed to cancel all non-essential travel and meetings. They are all working from home, so will be available to assist in any way they can, via telephone, email or Skype.

As a result of this pandemic, some Insurers are advising that they have limited staff and that their service may vary. They have also informed us that they will not respond to constant calls or emails, and anyone found guilty of doing so will be put to the back of the queue.

Consequently, we ask for your patience during this period, as we may not be able to perform to our usually high standards for reasons out of our control.

We are in constant communication with our partners; hire companies, repairers and insurance brokers, to ensure that we are able to perform the roles and responsibilities asked of us and should anything change we will update everyone further.

If we can assist anyone further, whether it’s by taking Fault claims, redirecting your claims number to us or other types of claims, please get in touch and we will do all we can to work together to get the best outcome for our clients.

Finally, we would like to ask everyone to remain diligent, follow the Government guidelines in trying to reduce the spread and think of others when buying your supplies.

We are all in this together.